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I last used an illustration program in 1999, and at the time that was FreeHand. Ten years later, I found myself once again needing to do illustrations, and was forced by lack of alternatives to use Illustrator. I figured that it would be a doddle given my previous Freehand and Photoshop experience, but it's been anything but. Human computer interaction is passion of mine, so I don't say the following lightly: Illustrator has the least intuitive interface of any application I ever used. Strange behaviour is riddled through the UI at the most fundamental levels: do you click-release-drag to move a point or simply click-drag? They both seem to work and not work arbitrarily. Modifier keys, which making working with Photoshop such a dream, work completely differently and inconsistently in Illustrator. Probably the worst example of this is Ctrl to switch to previous command. Ctrl should be selection: period; having an essential key work differently depending on your workflow is in...