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In response to Mike A., who commented that Bill Gates doesn't owe us anything, I disagree. I've worked (and played ) with computers for about 25 years. I have seen MS grow from a tiny upstart to the great behemoth that it is today. Gates and his company have acheived this current position by exploiting loopholes in the law and lobbying to change the laws to preclude competition from using the same tactics. Gates and his company owes us our money's worth. He and MS have worked very hard at limiting our choices to make sure MS provides the OS, and to use the OS as and advanage for MS software. Most people have been depraved of quality software, they think it's normal for computers to misteriously lock up. They think rebooting several times a day is normal. They owe us quality, they owe us the acknowledgement that we the consumers are the reason they exist.