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Several points. On build quality: 1. My SIM card has failed several times (I've had the machine 24 hours!). This is because there is a flimsy battery type compartment housing the SIM card and there is movement of the door which is moving the card. (HELP! the tape I put on which is stopping the door moving is losing its stick!) 2. I am really scared it is going to break. It seems really frail. How tough is it, really? I wonder if there will there be a rubberised version? Functionality: 1. I have the keyboard version. This is absolutely impossible to use at night. Why have a backlit screen if you can't see the buttons? :( Surely, backlit buttons (lightsource from the backlit screen so no extra power needed) would have been logical. Like on bog-standard mobiles costing as little as 1 Swiss Franc (with contract) 2. User interface is terrible. A real HACK job at trying to merge a Palm OS device with the convenient, logical functions of a mobile phone. I'm just so disappoin...