H Saiedian

A member of the Philip Greenspun's Homepage community since July 11, 2001

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July 11, 2001, on Toyota Sienna Review:
I too have had problems such as the sliding door button stuck inside, air leak on the driver side, etc. with our 1998 Sienna minivan. The Toyota service people/dealers happen to be quite rude and un- professional and look for ways of either blaming the customer or denying that the problem exists. (Any SOLUTION for the sliding door button?) Once the warranty period on my Sienna expired, the Toyota people had no problem in acknowledging (or diagnosing) the very problems they had denied earlier, but this time asking for money to correct them. Very cheap and unprofessional. We purchased a 2000 Honda CR/V last year and have so far (after 26,000 miles) been happy with the quality of product and service (the only service we needed has been regular oil change vs many trips to the Toyota dealer for defect/problems with our Sienna).